Shipping Fees and Order Processing Time
For US and EU orders valued over $40.00, shipping is free. For US orders under $40.00, we will charge a flat rate of $4.90 for shipping (*this excludes Sonny Angel’s Japanese Snacks. See below for shipping information on this item).
For orders shipping to Canada, we charge a flat rate of $4.90 USD (shipping and pre-paid customs clearance and duties).
Most orders are shipped within 5-10 business days, often sooner. Business days are Monday through Friday, excluding national holidays.
Shipping charges are non-refundable.
Shipping addresses cannot be changed and orders cannot be cancelled after shipment. We are not responsible for mistyped addresses. If your shipping address is incorrect, please contact us within 24 hours of placing your order for assistance.
If you are looking to ship to a hotel, please place an order at least two weeks in advance of your stay. When you place an order, please enter your check-in and check-out dates and reservation name in the note fields of checkout screen.
Restrictions on Shipping
We DO NOT ship to resellers, warehouses, transshipping agencies, or freight forwarders.
Please note that some orders may be adjusted or cancelled by us without any notice for one of the following reasons:
- Bulk purchase which appears to be for resale.
- Order requesting shipment to a forwarding service agency.
- We deliver only to the USA, Canada and Europe